The Imperial Lancaster Privacy Policy

Effective Date: July 30, 2026, Last Updated: July 30, 2026

Welcome to our website. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By using this website, making a reservation, submitting an inquiry, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with us, we may collect the following categories of information:
Information You Provide
• Name
• Mailing address
• Email address
• Telephone number
• Company or organization
• Payment information (processed securely through our payment providers)
• Reservation details
• Restaurant reservations
• Event inquiries
• Wedding inquiries
• Special requests
• Accessibility accommodations
• Dietary preferences
• Communications with our staff
• Survey responses
• Marketing preferences

When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Approximate geographic location
• Website interactions
• Cookie identifiers
• Analytics information

We use your information to:
• Process hotel reservations
• Confirm restaurant reservations
• Respond to event inquiries
• Manage weddings and catering requests
• Process payments
• Provide customer service
• Personalize your guest experience
• Improve our website
• Analyze website performance
• Send reservation confirmations
• Send requested information
• Send marketing communications when permitted by law
• Prevent fraud
• Protect our guests and business
• Comply with legal obligations

We use cookies and similar technologies to improve your experience.

These technologies may include:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies
We may use analytics services, such as Google Analytics, to understand how visitors use our website and improve its performance.

Functional Cookies
These cookies remember your preferences and improve your browsing experience.

Advertising Cookies
Where used, advertising cookies help us deliver relevant advertising and measure the effectiveness of marketing campaigns.

Social Media Cookies
If you interact with embedded social media content or sharing tools, those platforms may place cookies on your device.

You may manage cookie preferences through your browser settings or through our cookie preference center where available.

We use trusted third-party providers to operate our business. These providers may process personal information on our behalf.

Depending on the services you use, these providers may include:
• Hotel reservation providers
• Restaurant reservation systems
• Event management software
• Payment processors
• Email marketing providers
• Customer relationship management (CRM) systems
• Website hosting providers
• Analytics providers
• Marketing and advertising platforms
• Customer support platforms

These service providers are permitted to use your information only as necessary to provide services to us and are contractually obligated to protect your information.

If you choose to receive marketing communications from us, we may send emails regarding:
• Hotel promotions
• Restaurant specials
• Holiday events
• Weddings
• Meetings
• Special packages
• Seasonal offers

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Please note that we may continue to send transactional communications relating to reservations, purchases, or other requested services.

Payment information is processed through secure third-party payment processors. We do not store complete payment card information on our servers unless necessary for authorized business purposes and in compliance with applicable payment security standards.

We retain personal information only for as long as necessary to:
• Provide requested services
• Maintain guest records
• Comply with legal and tax obligations
• Resolve disputes
• Enforce agreements
• Protect our business interests

When information is no longer required, we securely delete or anonymize it where appropriate.

We do not sell your personal information.

We may share information:
• With service providers acting on our behalf
• To complete reservations or requested services
• To process payments
• To comply with legal requirements
• To protect our legal rights
• During a merger, acquisition, or sale of business assets
• With your consent

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Depending on where you live, you may have rights under applicable privacy laws.
These rights may include:
• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Data portability
• Withdrawal of consent where applicable
• Opting out of certain marketing communications
• Opting out of certain targeted advertising activities where required by law

To exercise these rights, please contact us using the information provided below.

We will respond in accordance with applicable law.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we learn that personal information has been collected from a child without appropriate consent, we will promptly delete it.

If you access our website from outside the United States, please understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically.

When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website or by other appropriate means.

26 East Chestnut Street, Lancaster, PA 17602
Phone: (717)-394-0900
Email: info@hilancaster.com

If you believe your privacy rights have been violated, please contact us so we may investigate and address your concerns promptly.